Best POS for Coffee shop
400 Million cups a day
Coffee, Juice,
Slush…
Every morning, how
many adults are habitually having coffee to wake up and energize their entire
body? Statistically, 63% of Americans drink coffee every morning, consuming a
total of 400 million cups of coffee each day. Considering the FDA-recommended
limit of 400 milligrams of caffeine per day, that's about 4 cups.
80% of these
coffee lovers having at least one cup of coffee at home, and the most avid
consumers are over 60 ages. However, the true VIP segment of coffee shops is
Millennials. This is because they (25~40s) are the most frequent customer of
the coffee shop instead of home coffee.
Americans consume
146 billion cups of coffee a year, and the coffee-related market is worth about
$80 billion. Of these, I couldn’t find exact data on how much money is actually
spent in coffee shops. But if you factor in 20%, that's about $20 billion!
I don't feel like
there are many coffee shops in the United States. This is because South Korea,
where I lived, has a high population density, so out of ten shops, there were
so many that one is a coffee shop, and one is a chicken restaurant. On the
contrary, there are not many coffee shops in the United States, and the coffee
& beverages served with other menu items are larger.
Different Workflow
The POS of a store that provides
beverages, including coffee, which quietly dominates our daily life, has a
slightly different workflow from that of a typical restaurant.
In a restaurant, you are given a
seat, the server writes down the menu and waits, the chef prepares the food in
the kitchen, and the server brings the prepared food to the table. Payment is
also usually done through the server.
But workflow in
the coffee shop is a bit simpler. You order at the counter, pay the bill, wait
for a while, and coffee is prepared right in front of you and delivered to you.
Rather than needing separate servers, counters, and chefs like in a restaurant,
it's easier for one person to handle everything. (Of course, if the scale is bigger,
it may be divided into two stages.)
Feature priority to choose POS for coffee shop
Therefore, the priority to be
considered in POS selection is different.
We can say that the POS of a
restaurant is very important to the functionality of processing and managing
relatively complex menus and workflows smoothly, the convenience that one
person can handle all the processing easily and quickly is more important to
the coffee shop.
Customers will keep looking around
without leaving the area near the counter, so it would make a better impression
if the counter could look a little cooler, without looking messy with cluttered
gadgets and wiring.
And if you can minimize movement
between the staff and customers at the stage of customer payment, complaints
from waiting people can be minimized.
If you consider
statistics, every customer is likely to consume 2-3 cups of coffee a day, so if
possible, running a rewards program would be essential, not an option, so that
they can come to your store tomorrow instead of anywhere else.
Clover POS for Coffee shop
So, which POS is best for the coffee
shop?
In Korea, I would recommend a
startup's product, but unfortunately, it is not available in the US. In the US,
I would like to recommend Clover POS.
Depends on who's using it, but for
restaurants that need a lot of complex options, Verona POS for Asian food, for
the others Toast, Square, or Adelo may be better. However, if it is a coffee
shop, bakery, or beverage specialty store, wouldn't Clover's simple POS be the
most appropriate when considering convenience, design, mobility, reward
programs, etc., and also considering the price?
400 million cups
of coffee are consumed per day. How much of this do you want to be responsible
for?
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